Articles from Capgemini

EDETEK Inc., a global provider of leading AI-driven clinical development platforms and services, has engaged Capgemini to support its ongoing advancements in digital transformation within the life sciences industry. This engagement combines EDETEK’s deep domain expertise and established platforms and services with Capgemini’s advanced AI and engineering capabilities, to enable EDETEK to deliver innovative solutions aimed at optimizing clinical development, improving operational efficiency, and accelerating the time-to-market for new therapies.

The Capgemini Research Institute’s World Wealth Report 2025, published today, reveals the global high-net-worth individuals1 (HNWIs) population rose by 2.6% in 2024. Now in its 29th edition, the report finds this increase was driven by the growth in the population of ultra-high-net-worth individuals (UHNWIs), which grew by 6.2%, as strong stock markets and AI optimism boosted portfolio returns. The data indicates that alternative investments2, such as private equity and cryptocurrencies, are now an established presence in HNWI holdings, representing 15% of their portfolios.

Capgemini today announced the rollout of a technology sandbox that offers financial institutions a sound framework to migrate from legacy, static Know-Your-Customer (KYC) processes and labor-intensive periodic reviews towards perpetual KYC (pKYC) and event-based reviews. A first of its kind, Capgemini has collaborated with multiple technology partners to orchestrate the integration of this architecture. The sandbox offers a safe and secure test environment for firms to visualize how they can transition to a pKYC process and demonstrate its effectiveness to senior management and regulators. Capgemini’s enhanced portfolio of offerings in financial crime, risk management and regulatory compliance services, along with the news of its recent acquisition of Delta Capita BV, further strengthen the Group’s position as partner of choice for Financial Crime Compliance (FCC) solutions.

Capgemini today announced an extended agreement with Team Penske to roll out its Sustainability Data Hub (SDH), further accelerating Penske’s position as a sustainability trailblazer in motorsports. Capgemini’s cutting edge platform will help enable Penske to streamline efficiencies in environmental reporting and unlock deeper insights to help reduce its carbon footprint.

The Capgemini Research Institute’s World Property and Casualty Insurance Report, published today, shows how the aging of the world’s population will transform the industry globally by 2050. The report details how a shift in the ratio of seniors- to-working age adults will play a critical role in changing habits around consumption, transportation, and use of technology, with major implications for both commercial and personal P&C insurance. These trends will drive the industry towards a more prevention-focused, modular approach with real-time risk monitoring, as well as more technology-enabled underwriting models.

The Capgemini Research Institute’s World Retail Banking Report 2025, published today, reveals a critical shortcoming in how retail banks appeal to the demands of digital-native, urban clients between the ages of 18-45. According to the report, while 73% of these credit card customers are motivated primarily by access to exclusive experiences, rewards and cashback offers, three-quarters (74%) are currently indifferent or outright dissatisfied with their card experience.

Capgemini today announced that it has been named a ‘Leader’ in the IDC MarketScape: Worldwide Sustainability Finance and Accounting Services 2024 report1. Capgemini was one of the 11 service providers to be assessed for their sustainability strategy and capabilities in the financial services sector.

The Capgemini Research Institute’s World Cloud Report for Financial Services 2025, published today, reveals a clear divide between how traditional and new-age financial institutions1 view their cloud technology investments. Most banks and insurers adopt cloud solutions with the primary business objective to drive operational efficiency (84%), while fintechs and insurtechs are pursuing cloud to accelerate sales (62%). The analysis further suggests only 12% of financial services organizations can be considered ‘cloud innovators’2.

The Capgemini Research Institute’s World Life Insurance Report 2025, published today, reveals that the life insurance industry is struggling to meet today’s customer experience expectations, with legacy technology being a major barrier to driving meaningful change. However, the report identifies a small group of life insurers globally delivering quantifiably outstanding customer experience to achieve ‘best-in-class’ status. In comparison to mainstream insurers, these innovative companies have been rewarded with a 38% higher Net Promoter Score (NPS®), an 11% lower expense ratio, and a 6% higher revenue growth than the rest of the industry in the last three years.

AutoRek and Capgemini have signed a new agreement that will see Capgemini become AutoRek’s first strategic professional services and technology partner. This will empower AutoRek to be at the forefront of regulatory changes and reporting requirements for clients. Through this agreement, Capgemini will mobilize its team of experts on AutoRek’s reconciliation solution and guide AutoRek’s clients with day-to-day support of implementations.

The Capgemini Research Institute’s World Payments Report 2025, published today, reveals an industry set to be reimagined with account-to-account and instant payments. Now celebrating its 20th anniversary edition, the report predicts instant payments will account for 22% of all non-cash transaction volumes by 2028 globally.

Capgemini Government Solutions LLC, an independent Capgemini subsidiary working with U.S. Government Agencies, today named Dan Ford as Chief Executive Officer, effective immediately. He succeeds Bill Webner who has stepped down to pursue a new opportunity.

The Capgemini Research Institute’s World Wealth Report 2024, published today, reveals the number of high-net-worth individuals1 (HNWIs) and their wealth reached unprecedented levels in 2023, sparked by a rebound in the global economic outlook. According to the report, global HNWI wealth expanded by 4.7% in 2023 reaching $86.8 trillion. Similarly, the HNWI population increased by 5.1% to 22.8 million globally and continues to grow despite market unpredictability. This upward trend offsets last year’s decline and puts HNWI trends back on a growth trajectory.

Capgemini Government Solutions LLC today announced a new initiative with The Defense Advanced Research Projects Agency (DARPA) to investigate the use of quantum computing in the field of carbon capture. Beyond pushing the boundaries of technological innovation, this project provides an opportunity for Capgemini to work alongside the U.S. government to advance sustainability efforts and promote a greener future. To support this work, Capgemini will leverage its engineering talent across the globe to navigate the complex ecosystem of carbon capture. As part of this agreement, Capgemini will offer the use of its specialist hybrid intelligence team’s capabilities to tackle high-impact exploratory efforts and identify breakthrough technologies that can accelerate innovation and digital transformation.

The Capgemini Research Institute’s World Property and Casualty Insurance Report 2024, published today, reveals the underwriting capabilities of insurers are being restricted by organizational constraints. According to the report, only 8% of property and casualty (P&C) insurers are regarded as underwriting “trailblazers” who are consistently outperforming mainstream carriers by leveraging AI-driven insights and automation to make informed decisions and accurate risk assessments with efficiency. These industry frontrunners drive greater collaboration and customer transparency by keeping underwriters at the heart of all decisions.

The 20th anniversary edition of the Capgemini Research Institute’s World Retail Banking Report, published today, reveals 80% of retail bank executives believe that generative AI represents a significant leap in advancing AI technology. However, only 6% of retail banks are ready with a roadmap for enterprise-wide AI-driven transformation at scale.

Capgemini announced today that it has enabled the Auto Club Group (ACG) to benefit from a successful migration of its core insurance processing applications to Google Cloud. As a result, ACG is now able to simplify its IT infrastructure, streamline operations, and enhance application capabilities and server management for improved efficiency and productivity.

Capgemini announced today the recent collaboration with Euroclear to successfully launch its Digital Securities Issuance (D-SI) service, the first key milestone of Euroclear’s Digital Financial Market Infrastructure (D-FMI) strategy. The service enables the issuance, distribution and settlement of fully digital international securities – Digitally Native Notes (DNN) – on distributed ledger technology (DLT).

The inaugural Capgemini Research Institute’s World Cloud Report –Financial Services, published today, reveals 91% of banks and insurance companies have now initiated their cloud journey, a significant increase from 2020, when only 37% of firms had embarked on their cloud transformations. However, this high rate and its corresponding investment does not translate to effective cloud adoption at scale. More than 50% of firms surveyed have only moved a minimal portion of their core business applications to the cloud.

The Capgemini Research Institute’s World Life Insurance Report 2023, published today, highlights an unprecedented shift for life insurers as they face a significant outflow of assets under management (AUM), ahead of history’s largest inter-generational wealth transfer1. Currently, policyholders over the age of 65 own 40% of insurers’ AUM, which for the 40 largest global life insurers totals USD 7.8 trillion. According to the report, these assets are poised to be transferred to beneficiaries by 20402.

The Capgemini Research Institute’s 2023 World Payments Report, published today, reveals non-cash transaction volumes will reach 1.3 trillion by 2023 globally. As consumers and businesses adopt new digital payment schemes, the report suggests this growth will accelerate to 2.3 trillion by 2027 growing at a rate of 15% annually. At a regional level, digital payments will grow by 19.8% across the Asia Pacific, 10.7% in Europe, and 6.5% in North America by 2027.

Capgemini’s World Wealth Report, published today, reveals the global high-net-worth-individual1 (HNWI) population dropped by 3.3% to 21.7 million in 2022, while the value of its wealth decreased by 3.6% to USD 83 trillion. According to the report, this marks the steepest drop in ten years (2013-2022) triggered by geopolitical and macroeconomic uncertainty.

Capgemini’s World Property and Casualty Insurance Report, published in collaboration with Qorus today, reveals a future where insurers will need to evolve from traditional auto insurance offerings to ‘mobility protection’, as urban consumers adopt new mobility solutions that include Autonomous, Connected, Electric, and Shared (ACES) multi-modal options.

Capgemini announced today that it has been recognized for the first time as one of this year’s Best Workplaces™ in Canada by the Great Place to Work® Institute for organizations with over one thousand employees. In March this year, the Great Place to Work® Institute also recognized Capgemini as one of the Best Workplaces™ for Women in Canada.

Capgemini announced today the opening of a ‘5G Solutions Center’ in North America to help organizations innovate with 5G and Edge technologies. Located in San Francisco at Capgemini’s Applied Innovation Exchange (AIE), the center provides an environment for creating innovative use cases for 5G-based solutions through focused workshops with clients and partners, to put 5G at the heart of their business.

Capgemini Government Solutions LLC, an independent Capgemini subsidiary working with U.S. Government Agencies, today named Bill Webner as Chief Executive Officer. Webner’s appointment is a result of the firm’s succession plan, initiated by outgoing CEO Doug Lane’s recently announced retirement.

Capgemini announced today the launch of a research collaboration with The University of California, Berkeley, focused on building new methodologies and tools to discover material surface properties. Investigators seek to meet increasing needs for sustainable manufacturing and accelerate the time to market of new materials.

Capgemini announced today a new research collaboration project with the Georgia Institute of Technology (Georgia Tech). Capgemini will work with the university to develop cutting-edge technologies that will expand its portfolio of Intelligent Industry1 services for clients around the world. This program will prioritize the creation of assets and services that can simulate the intricacy of an enterprise with a virtual representation designing scenarios for decision-making, assess performance, and identify optimization priorities.

Capgemini announced today that it has been positioned as a ‘Leader’ in the IDC MarketScape: Canadian Artificial Intelligence (AI) Services 2022 Vendor Assessment [1]. The report evaluated 12 vendors for their current capabilities and future strategies to deliver AI services across Canada.

New payment methods (instant payments, e-money, mobile and digital wallets, account-to-account, QR codes) are leading the charge with consumers, but the looming threat of recession and growing inflation rates coupled with continuing geopolitical issues, is posing a whole host of new challenges.

Capgemini and Qorus’ inaugural World Life and Health Insurance Report, published today, reveals that customers consider insurers among the top two preferred providers1 for physical and financial wellness advice. However, most insurers do not focus on engaging customers and educating them on how to adopt and consistently use wellness solutions. Amid today’s macroeconomic and political uncertainties, as well as the ongoing pandemic, policyholders have become more aware of the importance of physical and financial wellness.

Capgemini Government Solutions LLC, an independent Capgemini subsidiary working with U.S. Government Agencies, has announced the agreement of a three-year contract with the U.S. Army to modernize, transform, and grow cARMY, the Army’s Cloud Common Shared Services environment. Capgemini will support and enable the Enterprise Cloud Management Agency (ECMA) to help make data-driven decisions and decrease time-to-field in support of the Army’s mission.

Capgemini’s World Wealth Report (WWR), published today, reveals the global High Net Worth Individual (HNWI) population grew 7.8% and their wealth grew 8% in 2021 owing to recovering economies being boosted by the stock market. North America continued along its growth trajectory, boasting the highest increase in HNWI population and wealth, 13.2% and 13.8% respectively. From an overall growth rate standpoint, APAC’s lackluster 2021 HNWI growth in population (4.2%) and wealth (5.4%) put the region, which had dominated HNWI growth over the last decade, into third place. Capgemini’s 2022 World Wealth Report examines global wealth movements in the past year, exploring trends and influences on the HNWI population.

Capgemini and Efma’s World Property and Casualty Insurance Report, published today, reveals that climate change is hurting the insurance industry. It highlights that insurers focused on building climate-resilient business models will be better positioned to generate deeper customer trust while boosting their relevance and profitability. The inaugural report titled ‘Walking the Talk: How insurers can lead climate change resiliency’, addresses the impact of one of the most pressing issues in modern times on the Insurance industry.

Retail banks are currently lagging in their ability to offer true omnichannel experiences, as customers pivot to competitors that offer more personalized experiences, according to the World Retail Banking Report 2022 (WRBR) published today by Capgemini and Efma. 75% of customers surveyed are attracted to FinTechs’ cost-effective and seamless services, significantly raising their digital banking expectations. However, traditional banks are struggling to deliver, with 70% of banking executives concerned they lack sufficient data analysis capabilities. Therefore, with customers now able to switch providers at the tap of a screen, it is critical banks better leverage data and Artificial Intelligence (AI) to tailor the experience, create stronger connections and maximize customer value.

Capgemini announced today the launch of a new research collaboration project with the Massachusetts Institute of Technology (MIT).

Capgemini announced today that it has been positioned as a Leader in the Everest Group PEAK Matrix® for Platform IT Services in Banking and Financial Service Provider 2022 assessment. Capgemini was recognized as a Leader among 18 leading platform IT service providers for continuously enhancing the partnership ecosystem and co-innovating with clients to drive large-scale, complex, and high-impact platform transformations.

Capgemini today announced its full membership with the Center for Research toward Advancing Financial Technologies (CRAFT). CRAFT is supported by the first-ever National Science Foundation (NSF) grant and was created to support industry-university cooperative research devoted specifically to financial services technologies.

Capgemini announced today that it has been named a Leader in the ISG Provider Lens™ report on Healthcare Digital Services in the US for Healthcare Interoperability Services & Solutions and Healthcare Cloud Migration Services.

Today, Capgemini announced a multi-year-long engagement with Wharton’s Venture Lab to identify and mitigate energy transition and sustainability challenges as part of the Snider Consulting Center. This initiative brings together undergraduate and graduate students at the University of Pennsylvania with experts from Capgemini’s Energy and Utilities unit. The groups will explore sustainability solutions across cloud technology, analytics, and intelligent operations and how to expand greenhouse gas reduction initiatives.

Capgemini announced today that it has been named a Leader in multiple quadrants of the Digital Banking Services 2021 report from ISG Provider Lens™.

Capgemini announced today that it has achieved the Guidewire Cloud Ready North America PartnerConnect specialization. Capgemini is a Guidewire PartnerConnect Consulting Global Premier partner and works with Guidewire in North America, EMEA, Asia-Pacific, and LATAM. Capgemini has been awarded this specialization for demonstrating exemplary skills, knowledge, and competency for its delivery of Guidewire Cloud deployments.

Capgemini today announced plans to launch a new delivery center in Nashville, TN in 2022. The Nashville center will complement the recent expansion of Capgemini sites in Columbia, SC (2020), and Houston, TX (2021) to better serve clients, improve solution delivery and develop talent. Capgemini’s investment in business growth is projected to deliver more than 1,500 new jobs in high-value and fast-growing technology areas, including cloud, artificial intelligence, custom software development, digital customer experience and data.

Capgemini announced today that it has been named a “Leader” in Healthcare Payer Business Process Services (BPS) 2021 by the global analyst firm NelsonHall, in its latest Healthcare Vendor Evaluation and Assessment Tool (NEAT). Capgemini was acknowledged as a Leader in the ‘Operations Transformation’ market segment, reflecting its ability to deliver immediate benefits to its Healthcare clients in the USA, as well as meeting their future requirements.

Payments are entering a new experience-driven era (Payments 4.X1), ushered in by an accelerated transformation timeline due to COVID-19 and the growing digital appetite of customers, according to the World Payments Report 2021 published today by Capgemini. With the Asia Pacific region leading the global pack, the demand for digital payment options is greater than ever before, along with the expectations for fast transaction settlements, instant payments, e-money, failsafe security, and wow-factor customer experience.

Capgemini and Efma announce the winners of the Financial NewTech Challenge 2021. The competition, which recognizes and rewards the most innovative financial NewTechs along with the top collaborations between NewTechs and financial institutions, concluded with a special online ceremony held on September 28.

Capgemini and Efma’s World InsurTech Report 2021, published today, reveals that InsurTechs and BigTech players are leveraging significant capital inflows to boost technological development and fuel innovation, turning up the heat on incumbent insurers. New age digital players are offering greater personalization and emphasis on customer experience, thus achieving maturity and customer adoption. In response, incumbents are attempting to strengthen their tech capabilities by partnering with or acquiring InsurTechs and shifting from “doing digital” to “being digital”.

Capgemini today announced that it has been named a Leader by advisory firm ISG in its US Provider Lens™ Retail Software and Services Report. Organized by leading technology research and advisory firm, Information Services Group (ISG), the report recognizes technology providers that are helping retailers respond to pandemic-driven changes and improve customer experience, both online and in-store.

Capgemini has been recognized by HFS Research in its recently released report, entitled HFS Highlight: Capgemini’s Financial Services TechnoVision 2021 framework is more than meets the eye. HFS has applauded Capgemini’s deep data-driven approach to track and understand the course of technology trends and applied adoption in this sector supported by Capgemini's Tech Radar1, a special baseline developed for each in scope technology domain that helps enterprises anticipate technology changes and decide technology strategies.

Capgemini announced today that it has been named a ’Leader’ by advisory firm Avasant in its US Aerospace & Defense Digital Services 2021-2022 RadarView™. Capgemini was recognized for its ability to help its clients digitally transform their enterprises through demand forecasting, insight-driven decision making, predictive maintenance, and lead-time reduction.

Capgemini today announced its e-commerce transformation engagement with Emergency Medical Products (EMP), an online provider that specializes in the distribution of medical and safety supplies to businesses, first responders and other healthcare professionals. The site, BuyEMP.com, was delivered in six months to meet increased safety and preparedness concerns. In addition to a lift in conversions, the average order value (AOV) is up by almost 30 percent since launch.

Capgemini and Efma have launched the global Financial NewTech Challenge 2021 today, which offers NewTechs and financial institutions an opportunity to showcase their collaborative business solutions to an elite panel of experts and industry influencers. This is the Challenge’s third year and the first time that it is open to NewTechs in the insurance space. Also new to this year’s challenge is the theme of sustainable finance.

Capgemini announced that it has been named a Leader in Avasant’s Insurance Digital Services 2021-2022 RadarView™1. In this assessment, Capgemini was rated highly for its practice maturity, investments and innovation, and partnership ecosystem. Capgemini also was recognized for its innovative industry-specific solutions powered by AI, cloud, analytics and automation.