Articles from Chargebacks911

Chargebacks911 and its sister company, Fi911, announced the official launch of their Unified Dispute Management System (UDMS)—the first Disputes-as-a-Service (DaaS) platform of its kind that unifies dispute-related data and workflows, providing a configurable interface for merchants, acquirers, payfacs, fintechs, issuers, and their customers, through a single-source platform. UDMS eliminates the industry’s long-standing data silos, providing real-time transparency, agentic AI tools, self-service automation, and instant collaboration across the payments ecosystem that works to improve and safeguard dispute and transaction integrity.

Chargebacks911, a global leader in dispute prevention and remediation, announced Tuesday its strategic partnership with cside, an advanced client-side Intelligence provider. Together, the companies will help their merchants reduce chargebacks, prevent fraud, shore up website vulnerabilities and comply with ever-evolving industry requirements in real time, improving merchants’ overall customer experience.

Chargebacks911, the global leader in dispute resolution and chargeback prevention, announced Monday the official release of its 2025 Cardholder Dispute Index. Now in its latest edition, this industry-leading research offers a deep dive into consumer chargeback behavior, revealing critical insights into why cardholders file transaction disputes—and what merchants and financial institutions can do to prevent them.

Chargebacks911, a global leader in chargeback prevention and dispute management, announced Tuesday the appointment of Donald Kossmann as its new Chief Technology Officer (CTO). Kossmann, a globally recognized technologist and AI pioneer, joins the company after an exceptional decade-long tenure at Microsoft, where he most recently served as Distinguished Engineer and Vice President of Business Copilot.

Chargebacks911, a global pioneer in chargeback prevention and management solutions, announced their official partnership with Prommt, a leading innovator in cloud-based, remote payment solutions, providing large enterprises with a comprehensive, end-to-end solution that helps to protect against chargeback fraud and misuse.

As eCommerce sales continue to hit record highs, merchants around the globe are seeing a correlated rise in illegitimate disputes by cardholders through card-not-present (CNP) transactions. This unfortunate trend is directly affecting the price of goods and services for consumers, and has led retailers to adopt stricter policies and AI-driven tools to protect their revenue. In an effort to show the true impact friendly fraud has on retailers, Chargebacks911—the first company dedicated to providing chargeback remediation services—has released its 2024 Chargeback Field Report, giving merchants and financial institutions an understanding into the current state of chargebacks and the measures being taken by businesses to help stem the tide of chargeback abuse.

Leading disputes technology platform Chargebacks911 announced today the appointment of fintech heavyweight Mike Elliff as Chief Revenue Officer, CEO of Europe, Middle East and Africa (EMEA), and board member. With over 30 years of banking and payments experience, Elliff has a strong track record of innovating and building intrapreneurial ventures and high-growth businesses while at NatWest Group and JP Morgan Chase.

USA Today, in partnership with HR technology company Energage, released their Top Workplaces USA honorees last week, a list recognizing more than 1,500 employers as the best places to work in the country. Among the list of winners was Chargebacks911, a leading chargeback technology platform based in Clearwater, which is looking to fill positions in a local job market that is teeming with talent.

Chargebacks911 and Fi911, the global leader in chargeback management technology, has reaffirmed its support of continued discussion around strategies to reduce the likelihood of friendly fraud, such as the Federal Trade Commission’s (FTC) proposed “click-to-cancel” provision to its 1973 Negative Option Rule.

Chargebacks911 and Fi911, the global leader in chargeback management technology, officially announced the appointment of Bill Oglesby as their new Vice President of Partnerships. In his new role, Oglesby will be responsible for expanding Chargebacks911's network of strategic partners, fostering relationships with leading industry players, and spearheading collaborative initiatives to tackle the ever-evolving challenges of chargeback fraud and payment disputes.

Chargebacks911 and Fi911, the global leader in chargeback management technology, announced Tuesday the appointment of payments industry leaders Guy Harris as its Chairman of the board, and Eric M. Hoffman as President of Interbank Solutions and board member.

Chargebacks911, the first company dedicated to providing chargeback remediation services to the world’s largest banks and businesses, released its 2023 Chargeback Field Report, giving retailers and financial institutions an understanding into the current state of friendly fraud, first-party misuse and chargeback management within eCommerce and card-not-present (CNP) transactions.

Chargebacks911 and its sister brand Fi911, the global leader in chargeback management technology, announced today the formal transition of Monica Eaton to assume title as its Chief Executive Officer (CEO). Gary Cardone, who has held the title of CEO for the last ten years, will depart the management team and retire from the business to pursue other strategic investments.

Just last month, the Federal Trade Commission (FTC) proposed a “click-to-cancel” provision to their Negative Option Rule, requiring retailers to make it just as easy for their customers to cancel a recurring subscription as it was when they initially subscribed. According to dispute experts at Chargebacks911, the world’s first chargeback and remediation technology platform, merchants should take action now to streamline their subscription cancellation process and invest in tools that provide more self-service options for reactivating subscriptions and managing automated billing schedules.

Throughout the year, many merchants and their accounting, customer service and legal departments work to prevent and mitigate unnecessary chargebacks from negatively impacting their business and its bottom line. While chargebacks from 2022 may be in the rearview mirror for merchants, how to best report chargebacks and their associated fees to the Internal Revenue Service (IRS) can often be an area of contention, especially starting off the new year. Monica Eaton, founder of the global transaction dispute company Chargebacks911, is informing retailers and their accountants of the best method to report their chargebacks to the IRS, as well as preventative measures merchant’s can take for next year’s tax season.

Following a complaint filed in federal court on Wednesday by the Federal Trade Commission (FTC) and Florida’s Attorney General Ashley Moody, Chargebacks911 has released the following public statement regarding the allegations:

Valentine's Day is a time of romance and connection, but for businesses in the dating website and dating app industries, this time of year can bring extra worry due to the risk of chargebacks, a term for forced refunds initiated by a card holder with their issuing bank. Chargebacks can be detrimental to a business's bottom line, and as such, operators of romance sites and apps must be aware of the potential risks and how to combat them.

Chargebacks911, the leading global dispute specialist powering chargeback remediation for large eCommerce businesses and financial institutions, recently announced the release of their 2023 Geek’s Guide to Chargebacks, a comprehensive merchant resource concerning chargebacks and how customer disputes can disrupt businesses this holiday season.

A chargeback is the formal process initiated when a cardholder disputes a payment – often leading to the cardholder being reimbursed directly by their issuing bank, which then obtains the funds from the merchant. Since the disruption seen during the COVID-19 pandemic the travel industry has witnessed a significant rise in chargebacks, with one in every eight chargebacks now related to travel purchases.

Chargebacks911, the leading dispute technology specialist that powers chargeback remediation for the largest global eCommerce businesses as well as the world's financial institutions, has appointed long-time finance leader Pelwasha ‘Pel’ Faquiryan as its Chief Growth Officer, responsible for the delivery of superior, personalized customer experiences and measurable business results.

Chargebacks911, the leading dispute technology specialist that powers chargeback remediation for the largest global eCommerce businesses as well as the world's financial institutions, today celebrates achieving the milestone of full automation using its artificial intelligence (AI) powered robotic emulation tool. The software dynamically adapts through learned behaviors and algorithms, dramatically improving response times and optimising data driven decisions related to chargebacks representments, pre-arbitrations and responses.

Chargebacks911, the leading dispute technology specialist that powers chargeback remediation for the largest global eCommerce businesses as well as the world's financial institutions, today celebrates being able to more intelligently automate the chargeback dispute process for merchants who use more than one language through the use of its intelligent language translation service. This milestone puts Chargebacks911 at the forefront of two of the most consequential developments for merchants today: combating the rise of fraud and effectively utilizing the power of machine learning (ML) and artificial intelligence (AI).

Chargebacks911, the leading dispute specialist that powers chargeback remediation for the largest global eCommerce businesses, today releases its third annual Chargeback Field Report. The report details a real-world look at the health and status of chargeback management in the card-not-present (CNP) space.

Chargebacks911, the leading dispute technology specialist that powers chargeback remediation for the largest global eCommerce businesses, as well as the world's financial institutions, has achieved the milestone of 1,000 integrated data connections and ingestible file types through its innovative, and highly automated plug-in-and-play platform.

Chargebacks911, the leading dispute technology specialist that powers chargeback remediation for the largest global eCommerce businesses, as well as the world's financial institutions, today celebrates a 3x boost to its automated dispute response platform. The addition of AI further propels Chargebacks911’s worldwide market advantage, as the leading dispute technology platform*.

Chargebacks911, the leading dispute technology specialists, today announces its new partnership with AirlinePros, a representation and distribution firm for airlines and travel suppliers, to defeat fraud and friendly fraud for travel industry merchants.

A leader in payment orchestration, Nexio today announces that it has partnered with Chargebacks911 – the leading dispute technology specialists. This alliance means that Nexio will now benefit from Chargebacks911’s end-to-end dispute management offering while reaping transformative results for its merchants.

Leading dispute technology specialists, Chargebacks911, today announces the appointment of financial services powerhouse and sales expert Robert Hoover, as VP of Business Development. In his new role, Robert will be responsible for executing businesses strategy, identifying opportunities in the marketplace, and growing the company’s client base.

Leading dispute technology specialists, Chargebacks911, today announces the appointment of fintech workhorse and strategic leader, David Jimenez, as Chief Revenue Officer (CRO). In his new role, David will be responsible for expanding Chargebacks911’s footprint and go-to market strategy, further aligning the business to meet the growing demand for back-office automation technology in disputes handling, merchant onboarding, and post transaction fraud management.

A fascinating new report, Fraud and Chargebacks in Travel, has been launched by merchant dispute specialist Chargebacks911, in conjunction with industry thought leader and travel research firm, Airline Information. It offers merchants a thought-provoking look at the substantial scale of the challenge that chargebacks present to the industry and proposes solutions for mitigating chargeback threats and payment fraud events.

Leading dispute technology specialist, Chargebacks911, today announces the appointment of Ex Accertify Head of Dispute Manager, Jennifer Lichner, as SVP of Operations.

Leading dispute technology specialist, Chargebacks911, today announces the exciting appointment of technology management leader, Brad Dillahunty, as Executive Vice President and Chief Product Officer (CPO) at Chargebacks911 and sister brand Fi911.

Founded in 2011 in Tampa Bay, Florida by Monica Eaton-Cardone and Gary Cardone, Chargebacks911 is now celebrating its 10-year anniversary. The company has since successfully protected more than 10 billion online transactions and has recovered over $1 billion in falsely disputed and/or stolen revenue.

Chargebacks911, a dispute management specialist, announced today that it has formed a strategic collaboration with Vindicia, part of the Amdocs (NASDAQ: DOX) Media Division and a leader in business-to-consumer digital services monetization.

Chargebacks911, the dispute technology platform provider, and its financial institutions-focused sister brand, Fi911, has announced the launch of its second annual Chargeback Field Report.

Leading dispute technology specialist, Chargebacks911, and Fi911, its revolutionary dispute management brand for financial institutions, today announce the appointment of Matt Stein as Senior Vice President of Brand Strategy.