Articles from Enterpret

Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed to help companies move from understanding customer issues to resolving them autonomously. The platform ingests feedback from more than 50 channels and continuously maps customer interactions across products, support, and community conversations. By replacing manual tagging and maintenance with adaptive AI, Enterpret enables teams to identify issues affecting key customer segments, quantify potential revenue impact, and take action in real time. Companies including Perplexity, Notion, Canva, and Fanatics use Enterpret to strengthen product performance and customer loyalty.

Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding. The round was led by Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners (fka Sequoia Capital India), Wing Ventures, and Recall Capital, as well as angel investors including Lauryn Motamedi (Head of Product Growth at Notion), Elena Verna (VP of Growth and Data at Dropbox), Nan Yu (Head of Product at Linear), and Andrew Berman (Director of AI at Zapier) among others. Since May 2024, the company has doubled its ARR. Its customers include Monday.com, Canva, Notion, Loom (Atlassian), The Browser Company, Hootsuite, Nextdoor, Strava, Linear, and Vimeo. As part of the funding, Rayfe Gaspar-Asaoka, partner at Canaan Partners, has joined the board.