Articles from HFS Research

HFS Research, a leading global research and analysis firm, has released a new report titled AI-led Generative Business Services: The Future of GBS, developed in collaboration with Capgemini, a global business and technology transformation company. The report predicts a major shift from traditional cost-focused models to AI-powered Generative Business Services, positioning AI and data analytics at the core of innovation and strategic growth for enterprises.

The HFS Research OneCouncil, a renowned global industry advisory council comprised of executives and subject matter experts from Global 2000 technology and disruptive tech companies, today announced the expansion of the council with industry leaders from various sectors including banking, healthcare, and retail. The new members join the OneCouncil to serve as HFS Research’s enterprise advisory board, committed to lead with a collective enterprise voice, influencing the technology and professional services industries with a clear narrative, vision, and agenda for success.

HFS Research, a leading global research and analysis firm, in partnership with Syniti, a global leader in enterprise data management, recently released a report titled Don’t drown in data debt; champion your Data First culture that reveals that Global 2000 enterprises are hindered by data debt, lack comprehensive data strategies, and realize the need for specialized talent to meet business goals.

HFS Research, a leading global research and analysis firm, in collaboration with Tech Mahindra, a leading technology consulting and digital solutions to global enterprises across industries, has released a report titled "Stop Dreaming and Start Doing—Your Practical and Urgent Guide to Winning with GenAI." The study underscores the transformative potential of GenAI for businesses and offers key insights on how enterprises can shift from a visionary “dreamer” mindset to a practical, implementation-focused “doer” mindset.

HFS Research, a leading global research and analysis firm, released a report titled "Navigating the labyrinth: Neo Tangent's blueprint for collaborative supply chains." The study emphasizes the growing importance of reimagining supply chain structures, emphasizing the innovative strategies employed by Neo Tangent, a business services provider.

HFS Research released its Horizons Report: Healthcare Provider (HCP) Service Providers, 2024, evaluating supply-side providers’ abilities to enable healthcare providers to achieve the Triple Aim of care – reduce cost of care, enhance experience of care, and improve health outcomes – across a range of dimensions. The study reveals that while many service providers have capabilities required to address attributes of the Triple Aim of care and have solid evidence of results, health systems and hospitals remain entrenched in a model of addressing episodic symptoms within the confines of a heavily regulated industry rather than focusing on holistic health and overall outcomes.

HFS Research (HFS), a leading global research and analysis firm, and HEX Advisory Group ("HEX"), a leading purveyor of global IT–BPS advisory intelligence and support on demand, have joined forces to provide matchless expertise in advisory services and contract price benchmarking. This strategic alliance leverages the expertise of both entities to deliver an enhanced suite of services tailored to meet the evolving needs of major enterprises, tech firms, and service providers.

HFS Research, in partnership with Cognizant, recently released a report entitled Re-energize Health Consumer Engagement and Bridge the Payer-Provider Divide with GenAI that reveals potential healthcare trends. C-suite (CXOs) and senior leaders at 350 US health plans and health systems were asked for their insights to explore the impact of vertical integration and generative AI (gen AI) on payer-provider friction and consumer experience and engagement. Six actionable opportunities for healthcare are highlighted in the report.

HFS Research, a leading global research and analysis firm that helps companies tackle challenges, make bold moves, and bring big ideas to life, welcomes Francis Carden as Chief Technology Evangelist.

After decades of development, AI has left the computer science lab and is now beginning to impact how business is conducted. And yet, no single technology advance in the past several decades has attracted more attention – or created more fear – than Generative AI. Between over-inflated expectations and doomsday predictions, business leaders have been left stranded without clear guidance, meaningful insight, or a playbook for the future of business.

The landscape of enterprise technology continues to evolve rapidly, with cloud transformation as a primary investment. Yet, most organizations have not yet experienced tangible business value from these efforts, according to new research by HFS in collaboration with IBM Consulting.