Articles from TELUS Digital

Nearly seven out of 10 (68%) enterprise employees who use generative AI (GenAI) at work say they access publicly available GenAI assistants such as ChatGPT, Microsoft Copilot or Google Gemini through personal accounts, and more than half (57%) have admitted to entering sensitive information into them. The findings come from a new survey by TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a global technology company whose proprietary GenAI platform, Fuel iX™, is built with data sovereignty at its core—allowing organizations to give employees access to GenAI while keeping company data safe. Fuel iX provides enterprises with the flexibility, control, and compliance safeguards needed to integrate AI securely and responsibly.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a company dedicated to crafting lasting customer experiences through data, technology, and a human-centric approach, today released its results for the fourth quarter and full-year ended December 31, 2024. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS Digital. All figures in this news release, and elsewhere in TELUS Digital disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS Digital results and measures.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, will expand its global AI research footprint with the launch of the TELUS Digital Research Hub at the University of São Paulo (USP) in Brazil on March 18. Through a $1 million investment over three years, the state-of-the-art facility will serve as a collaborative research space, attracting leading global AI research talent to drive advancements in artificial intelligence (AI)-fueled CX. The TELUS Digital Research Hub will be located within the Center for Artificial Intelligence and Machine Learning (CIAAM) located at USP, an integrative center established in November 2023 to catalyze innovation and foster discussions on technological, economic, and social impact. TELUS Digital is joining a notable group of global companies, including Motorola, IBM, and Itaú, already established at the Center that are contributing to CIAAM’s AI research ecosystem.

Research commissioned by TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, reveals that enterprise leaders have reached a pivotal juncture in their generative AI (GenAI) plans. Survey respondents indicated that they are at various stages of designing, implementing and scaling AI within their businesses.

TELUS Digital (NYSE and TSX: TIXT) will release its fourth quarter 2024 results on February 13, 2025, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT) (the Company), is issuing this press release to comment on trading activity in its subordinate voting shares this week.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a company dedicated to crafting lasting customer experiences through data, technology, and a human-centric approach, today released its results for the three- and nine-month periods ended September 30, 2024. In the third quarter of 2024, we formally completed the rebranding of TELUS International as TELUS Digital. The legal name of the company remains TELUS International (Cda) Inc. In this news release and related disclosure, we refer to TELUS International (Cda) Inc. as TELUS Digital. TELUS Corporation (TSX: T, NYSE: TU) is the controlling shareholder of TELUS Digital. All figures in this news release, and elsewhere in TELUS Digital disclosures, are in U.S. dollars, unless specified otherwise, and relate only to TELUS Digital results and measures.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a company dedicated to crafting enduring customer experiences through data, technology, and a human-first approach, has been named a ‘Leader’ for Customer Experience (CX) Improvement Capability in the NelsonHall NEAT Vendor Evaluation for CX Services in High Tech & Automotive. This is the analyst firm’s highest designated ranking, reflecting TELUS Digital’s ability to leverage data-driven insights to tailor digital-first CX strategies, develop and deploy generative AI and automation solutions, and provide human-powered data annotation services. Together with the company’s global delivery model and strong partner ecosystem, these capabilities enhance all points along the customer journey to deliver immediate benefits while anticipating future needs.

TELUS Digital (NYSE and TSX: TIXT) will release its third quarter 2024 results on November 8, 2024, before the North American market open hours, and host a conference call on the same day at 1:30 p.m. (ET) / 10:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

A new survey from TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), the company dedicated to crafting enduring customer experiences through data, technology, and a human-centric approach, shows that the use of voice technology has gained mass adoption with consumers, both at home and in the workplace. From voice assistants on smartphones and smart speakers in homes that answer questions and tell you the weather, 81% of Americans now use voice tech daily or weekly, with 68% increasing their usage over the past year.

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT) officially launched its global rebrand today, transitioning from TELUS International to TELUS Digital. The new name reflects the company’s commitment to providing a digital-first experience across every service it delivers to clients, ensuring a seamless integration of digital, AI-powered and human interactions that optimize customer journeys and employee experiences.